Frequently asked question

General FAQs

DT&T can save you money by using our experience, market knowledge, technology and focus to get you the most competitive exchange rates and low fees.  We also take the time to understand your requirements, which helps us suggest the best solutions to maximise the value of your currency transfer. Foreign exchange can be complicated, and our experts are on hand to guide you every step of the way.

Some clients need to transfer larger amounts for commercial transactions or overseas property purchase. Others have different requirements such as sending small amounts to friends and family abroad or for converting income or paying a foreign currency mortgage. We cater for all needs.

Depending on the currency required and banking cut-off times, you can purchase your currency and have it transferred to its’ destination on the same day. In many cases the transfer will reach the beneficiary the next day after we receive your funds, but sometimes it can take a day or two longer depending on the countries and currencies involved.

Companies and individuals who wish to send money in a foreign currency to a person or company in another country can use the DT&T service.  The recipient of the transfer must have a bank account that funds can be paid into.  Often private clients are sending money between their own accounts in two different countries. Corporate clients are usually transferring funds to overseas suppliers, paying overseas employees or repatriating overseas earnings.

Your funds are always held in segregated accounts, which are totally independent of our business accounts.  Furthermore, we do not speculate on currency, we buy ‘back-to-back’, immediately booking a corresponding trade with our counter parties to cover your position, eliminating any market exposure. We exceed the capital requirements specified by the FCA for an authorised electronic money institution.

With our multi-currency account, you can hold, send and receive in 38 currencies. This account comes with a unique account details for receiving payment from around the world.

Your DT&T account is an electronic money account, which is different from a bank account. This account does not provide overdraft, loan, and you won’t earn interest.  Your money is protected and safeguarded through the safeguarding scheme.

You can hold money your account in 38 currencies. You can also convert money between any of the currencies in your account at great exchange rates.

We like to save you time as well as money, and that’s why opening an Account takes just a few minutes. You can create an account by downloading our app, our instant account opening process will have you set up within minutes.  All you need is an email address, mobile number and ID document like your passport.

You can add money to your DT&T account by bank transfer from a bank account in your name, or through a debit or credit card in your name.

Keeping our customers happy is important to us. If you have a problem, we’ll do everything we can to put matters right as quickly as possible through our official complaints’ procedure here.

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