F.A.Q.


Frequently Asked Questions

DT&T can save you money by using our experience, market knowledge, technology and focus to get you the most competitive exchange rates.

We also take the time to understand your requirements, which helps us suggest the best solutions to maximise the value of your currency transfer. Foreign exchange can be complicated, and our experts are on hand to guide you every step of the way.

Your funds are always held in segregated accounts, which are totally independent of our business accounts. Furthermore, we do not speculate on currency, we buy 'back to back', immediately booking a corresponding trade with our counter parties to cover your position, eliminating any market exposure. We exceed the capital requirements specified by the FCA for an authorised payments institution.

Some clients need to transfer larger amounts for commercial transactions or overseas property purchase. Others have different requirements such as sending small amounts to friends and family abroad or for converting income or paying a foreign currency mortgage. We cater for all needs.

We like to save you time as well as money, and that’s why opening an Account takes just a few moments. You can complete an Account Agreement online or request a copy from a member of our team by calling +44 (0)20 8806 6444. There is no obligation to trade with us if you open an account, but doing so now means you won't have to wait at all when the time to trade arrives.

Depending on the currency required and banking cut-off times, you can purchase your currency and have it transferred to its’ destination on the same day.  In many cases the transfer will reach the beneficiary the next day after we receive your funds, but sometimes it can take a day or two longer depending on the countries and currencies involved.

DT&T maintains accounts in all major currencies, ensuring you can transfer funds quickly and reliably to us. Banks in most countries have Electronic Funds Transfer (EFT) as an option in internet banking and this is the most common way customers send funds to us.

Please note we do not accept cash or cheques into our accounts.

Companies and individuals who wish to send money in a foreign currency to a person or company in another country can use the DT&T service. The recipient of the transfer must have a bank account that funds can be paid into. Often private customers are sending money between their own accounts in two different countries. Corporate customers are usually transferring funds to overseas suppliers, or repatriating overseas earnings.

Keeping our customers happy is important to us. If you have a problem we’ll do everything we can to put matters right as quickly as possible through our official complaints procedure here.